Warranty

At Veenwe, we stand behind the craftsmanship of our lighting fixtures. To ensure your peace of mind, we provide a comprehensive two-year limited warranty (excluding bulbs) starting from the date of purchase.

How to Claim Your Warranty: 

If you encounter any functional issues or have questions regarding your product within the 2-year period, please reach out to our dedicated support team at info@veenwe.com. To help us assist you faster, please include:

• Clear photos and videos demonstrating the issue.

• Your order details.

Our Commitment:

• Rapid Response: We guarantee a reply within 12 business hours.

• Component Replacement: If the defect lies within the hardware or accessories, we will dispatch free replacements via express courier (estimated delivery: 9–10 working days).

Important Guidelines:

1. Professional Installation: Warranty remains valid only if the product is installed by a licensed professional electrician.

2. Exclusions: This policy does not cover damages resulting from misuse, accidental man-made damage, or force majeure (natural disasters).