FAQ

1. Where do you ship?

• We offer free shipping within United States only.
• Please visit ourShipping Policy for more details.

2. When will my order be processed and shipped?

• Orders placed Monday - Friday before 18:00(GMT+8) are processed within 1 business day.
• Orders after the cut-off, on weekends, or on public holidays will ship the next business day.
• For detail information, please visit ourShipping Policy

3. Are there any shipping fees?

• No,Veenwe provides free standard shipping on all orders to the United States, with no minimum purchase required.
• For detail information, please visit ourShipping Policy

4. How can I contact customer support?

• Email: info@veenwe.com
• Operating Hours: Mon - Fri: 09:00 AM to 18:00 PM (GMT+8)
• We strive to respond to all inquiries within 24 business hours. Please note that responses may take slightly longer during peak periods or public holidays.
  

5. What payment methods and currency do you accept?

• We currently accept PayPal only, and all transactions are processed in U.S. Dollars (USD).
• Please ensure your payment method supports international USD payments.